EX delivers unmatched professional services, training and technical support to ensure the successful deployment of the TotalView product and the establishment of an unassailable resource management organization. We have detailed knowledge and experience in workforce management processes and day-to-day contact center management. We know how to bring all of the facets of workforce management together in an integrated, powerful solution that strengthens your customer relationships - and meets your company's goals for the future.

• IEX consultants offer solutions on topics such as

  1. contact center resource management operational reviews
  2. workforce planning and organizational design
  3. custom training courses to meet individual contact center needs
  4. workforce management employee position statements
  5. virtual contact center and skill-based routing design

  These are the main elements in their approach to delivering consultative services:

  Vision Setting : They assist in establishing and communicating the primary mission and role of a resource management organization within the enterprise.

  Strategy Development: They assist in aligning real-world practices and technologies with the demands of your operation.

  Process Integration: IEX uses proven methodologies for developing your solution. Each process step is tailored to the customer's unique environment.

  Focus on the People: Since the contact center is reliant upon a diverse workforce, the human factor is considered in every solution offered.

  Technology Deployment: Though not a panacea for all the challenges encountered by a workforce management organization, the products offered by IEX will augment a proven management process. The technology will become an indispensable tool in making fast, well-informed business decisions in the simplest single site contact center to the most complex multi-site, multimedia virtual contact center.