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It has been the mission of Advanced Telecommunications, Inc.
(ATI) since its inception in 1981 to be a premier sales and
services provider of Performance Management solutions by partnering
with companies, our customers, committed to improving the
quality, effectiveness and profitability of their contact
centers, as well as, enterprise wide communications. With
an applications oriented product suite composed of Multimedia
Recording, Quality Management, e-Learning, Workforce Management,
Desktop Monitoring and Business Activity Monitoring and Performance
Analysis Systems, ATI has implemented solutions that have
improved the performance of organizations from various industries
such as Financial, Healthcare, Telemarketing, Insurance, Telecommunications,
Manufacturing and Transportation, including several members
of the Fortune 500.
We have built our
organization on the ideals of quality, reliability and integrity.
These are the same criteria adhered to in evaluating manufacturers
as potential partners and each of their products. Only those
organizations and products which share these ideals and meet
a barrage of technical, organizational and service standards
are deemed fit for presentation to our final decision maker
– the customer. We will continue to identify superior
products and services which position ATI for the 21st century
and build upon those that best serve our existing and growing
customer base.
The cornerstone
of ATI is service. This hallmark is observed throughout the
corporation, but most obviously in relation to the training
and service support provided to the customer. Before any product
is offered to a customer, resources and time are dedicated
to manufacturers training and certification for installation
and support engineers, field training for installation and
support engineers, providing a comprehensive system component
inventory and sales training for marketing employees.
As a privately
held small business in a major metropolitan area ATI has enjoyed
continued success and growth as a Value Added Reseller of
contact center solutions. Since the dawn of Computer Telephony
Integration (CTI) we have installed open architecture, standards
based systems in some of the most demanding environments,
fully leveraging our clients’ existing technology investments
while creating fundamental operational advantages over their
competitors. As a sales and service organization independent
of manufacturer bias, ATI first analyzes an organization’s
situations, problems and critical business issues. Only then
do we present solutions suited to its long-term operational
and fiscal goals.
In summary, any
organization seeking to gain a competitive advantage by improving
the performance of its contact center can be confident that
ATI is a vendor of experience, trustworthiness and intelligence,
committed to providing objective solutions, superlative customer
service and enduring business partnerships.
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