• Monday through Friday, 9 AM to 5 PM
  Monday through Friday, 24 hours
  Monday through Sunday, 24 hours

• Call back response available to 1 hour

• On-site response available to 2 hours – may not be available due to distance from service office

• 24 hour on-call support

• Parts and Labor included on hardware failures

• Software patches and standard enhancements included

• Preventive maintenance performed

• Phone support during hours of coverage selected

• Remote diagnostics performed

• Local inventory of spares dedicated to use for maintenance programs

• Loaner/emergency replacement equipment available on a priority basis for select systems