Advanced Telecommunications, Inc. is dedicated to providing customer satisfaction at every stage of the sales cycle to ensure a smooth adoption to your call center solution. It is our responsibility to work with users, at all levels, throughout the project cycle to ensure that the benefits of your technology investment our fully realized. To that end, ATI has formed a Professional Services Team offering Project Management, Training and Post-installation services to our customers.

Project Management

At the heart of our Project Management efforts is the Project Manager. The Project Manager is responsible for the successful execution of an installation’s every stage and for synchronizing the activities of all parties involved to ensure smooth implementation of the project.

Once a project’s scope is agreed to and its goals defined, a team is formed including pre-sale engineers, product experts, installers and trainers. Pre-sale engineers establish exact customer requirements, perform site evaluations and tailor a specific solution. Product experts provide input and confirmation on product design and capabilities of the solution. Installation teams are responsible for pre-installation setup, implementation at the customer site and handing over the completed, installed system to the customer or the on-site technical team. Trainers provide users and supervisors with hands-on application specific training.

The Project Manager creates a Project Management Plan aimed at synchronizing and coordinating the activities of all parties involved in the project. From the initial stages and through the life of the project design reviews and progress meetings are carried out between all parties to ensure the project is moving ahead to the customer’s satisfaction.

To orchestrate all processes in the project and to ensure its success as a whole, the Project Manager acts as a single point of contact for the customer. The Project Manager is responsible for supplying the customer with ongoing progress reports while teaming with them to coordinate all on and off-site preparations and activities required for a smooth implementation of their solution. The goal is to implement and deliver a perfect project ensuring unsurpassable customer satisfaction before, during and after installation.

Training

ATI’s Trainers have been application certified by our business partners. They work with our customers call center agents and supervisors in setting up and implementing their performance management solutions so as to fully utilize and realize the benefits of their investment. As professional call center trainers, they assist in the introduction and development of an evaluation, or forecasting and scheduling system design based on the customers application and objectives.

Training sessions are typically completed on-site in a hands-on tutorial style program with supporting presentations and documentation to ensure effective results and provide users with future reference materials.

Post-Installation Programs

ATI post-installation programs include:

• User Group Meetings

• Refresher and Advanced Training Sessions

• Hardware and Software Maintenance Programs

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