Advanced Telecommunications, Inc. is uniquely positioned to provide our customers the optimization tools necessary to build a world-class contact center. Our Solutions Suite includes Multimedia Recording, Quality Management, Agent Training, Business Activity Monitoring and Performance Analysis, Workforce Management and Desktop Monitoring solutions for contact centers. The manufacturers we represent, our partners, are leaders in their respective industries and their products are designed specifically for contact center professionals. These complementary technologies are the leading performance management tools required to meet the diverse needs of contact centers today while maintaining a foundation for future applications. We recognize the business challenges facing call center managers today and are providing benchmark technologies designed to improve productivity and increase customer retention.