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Overview

Nice Systems: Training
   


NICE Learning™ Powered by Knowlagent

Timely, targeted agent training is more critical than ever in today's contact centers. In this fast-paced environment, it is increasingly difficult to find time to take busy agents away from their stations for training.

NICE Learning is a comprehensive solution for electronic learning and assessment that delivers multimedia e-Learning directly to the agent's desktop. Targeted training modules can be triggered based on Quality Monitoring scores to deliver the specific training agents need, when they
need it.

Benefits

Improve training efficiency - targeted training based on agent evaluations expedites the learning process.

Reduce training time and "herding" costs - concise, complete multimedia modules delivered to the agent's desktop reduces the need for time-consuming classroom sessions.

Develop content easily - authoring tools make it easy to develop targeted training modules from scratch and to use content already created. Import PowerPoint, recordings, links to Web pages, and more.

Motivate and retain agents - regular, tailored training demonstrates commitment to agents' career development.

Measure success - quickly identify who has been trained, and track improvements.

Maximize downtime and low call volume periods - train agents at their desktop with just-in-time targeted training and coaching.