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NiceLog®
No matter what type of recording need your organization may have, the state-of-the-art NiceLog platform provides a complete, reliable and robust solution.
NiceLog is a multi-user, multi-operational system that provides a proven recording solution for over 8,500 sites worldwide in highly demanding environments, including trading floors, contact centers and air traffic control (ATC) centers.
Benefits
Reliability - with over 500,000 channels installed worldwide, NiceLog withstands the test of time in the most mission-critical environments.
Cost effectiveness - the best compression and the largest channel capacity in the industry ensures the lowest cost of ownership.
Scalability - modular design with unlimited number of channels per system and open architecture that makes it easy to meet evolving needs, including expanding capacity or adopting emerging technologies, such as VoIP.
Increased productivity - recordings are easily retrieved and instantly replayed by anyone who needs it, wherever they are.
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NiceCall® Focus
The same technology that powers NiceLog, the top-selling voice recorder in the industry, is available in an entry-level version. NiceCall Focus is a full-featured compact recording system that meets the needs of organizations seeking a powerful and cost-effective recording system.
Focus on important calls. Focus on improving your business. We'll take care of the rest.
Benefits
Fast and Easy Access and Retrieval of Calls - NiceCall Focus comes with 4000 hours of on-line recording capacity, allowing for months of recording readily available for playback without the need for retrieval from offline storage.
Robust and Reliable - With hundreds of thousands of digital recording channels installed worldwide and over 60% of the Fortune 100 using our solutions, NICE is the proven, reliable choice.
Centralized Storage for Multiple Site Deployment - NiceCall Focus has centralized storage capabilities, allowing for centralized archival of recordings across multiple locations.
Flexible and User-Friendly Playback - Conveniently play back calls over phone, LAN, or speaker, using a simple and straightforward user interface.
Low Cost of Ownership - This complete one-box solution is designed to make the most out of your investment by providing a full-featured system with low maintenance requirements.
ScreenSense™
ScreenSense
is the industry's first no-integration-needed software that
lets managers automatically initiate the recording of customer
interactions based entirely on what takes place on the agent's
desktop - such as entering a certain value or using the
"help" function.
This powerful, patent-pending technology stands alone in
the market today with rich features and ability to be installed
without the need for professional services to handle coding
and API extensions - a huge expense savings to organizations.
Benefits
No integration required - A configuration
wizard "teaches" the system how to recognize events
and what type of recording to trigger.
Flexible enough to work in any environment - Fully
interoperable with CRM/ERP systems, homegrown applications,
e-Learning software, email clients or other applications
running in the system.
Define as many triggers as you want - in just seconds.
Triggers include changes in values of form fields, opening/closing
windows or applications, mouse clicks, use of functional
keys, selecting an item from a drop-down menu, clicking
on a Web hyperlink through a browser and more.
Business-Driven recording - ScreenSense answers
business needs that, until now, required a costly integration
with your CRM system. For example, you can now capture all
calls from customers with "Platinum" status- transparently
and effortlessly.
Agent Improvement - ScreenSense addresses
both efficiency/performance and analytics in the enterprise
in an easy-to-use, easy-to-implement manner.
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NICE
VoIP
NICE VoIP recording enables
your organization to follow a smooth migration path for
handling VoIP calls while providing full-time recording,
selective, quality management or record-on-demand solutions.
NICE VoIP supports H.323, the most widely deployed VoIP
gateway, as well as other VoIP industry standards, and is
fully integrated with NICE's Customer Experience Management
(CEM) Platform.
Benefits
Leading-edge technology - NICE VoIP is
based on the same robust technology as NiceLog, used by
mission critical environments worldwide.
Comprehensive solution - provides the most
complete solution enabling organizations to perform various
recording activities from a single powerful platform.
Smooth migration path to VoIP - facilitates recording
of both traditional voice and VoIP interactions, whether
you are adapting an IP network to provide telephony functions
or a telephony network to provide IP functions.
Scalable - ability to expand NICE VoIP
recording capabilities as needs grow.
Flexible - works with virtually every type
of VoIP telephony solution and can also be combined with
traditional telephony recording.
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