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The NICE SmartCenter™ incorporates IEX® TotalView®, the market's leading Workforce Management (WFM) suite.
IEX TotalView WFM software provides an advanced, high-end multi-site solution and a centralized platform for optimizing contact center performance. It helps the center forecast and plan more accurately and schedule more effectively. It supplies real-time information to let the enterprise better manage the performance of people and operations. It integrates data seamlessly across the enterprise and automates many time-consuming and labor-intensive processes.
IEX TotalView Workforce Management software:
- Gives the contact center total visibility into every area of operation, visibility that is essential to deliver customer-winning service at the lowest possible operating cost.
- Works seamlessly with tools and applications from other vendors.
Through the synergy with the entire NICE SmartCenter best-in-class solutions, IEX TotalView provides customers with:
- Lower total cost of ownership and simplified deployment
- Improved contact center and enterprise performance
- Workflow automation that solves business issues
- Increased agility in creating business change in response to market needs
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